Support includes:

• Responding to questions or problems
• Fixing bugs
• Providing updates to ensure compatibility with new software versions

Support does not include:

• Customization and installation services
• Support for third party software and third party plug-ins

Please follow this troubleshooting guide if you experience any issues.

Troubleshooting

• Make sure your WordPress installation, theme, framework and plugins are on the latest versions
• If possible, disable all plugins and check if the issue still exists
• If possible, switch to the default WordPress theme and check if the issue still exists. If the problem disappears, then your theme is responsible and you need to contact the theme’s developer.
• Empty your cache

Submitting a Support Ticket

Before submitting a support ticket, please read LinkPatrol’s documentation.

You can submit a support ticket by filling contact form found in LinkPatrol Support page. In order to access support page, you must be logged in.

Support Ticket Information

• Be specific. The more you describe the problem in detail, the faster we can help you. If there are any error messages, please let us know what they are.
• Make sure your website is viewable or else provide login info so that we can take a look.